Frequently Asked Questions
Any questions? We are here for you
We have gathered the answers to the most common questions
All
General information
International transport
Vip transport
All
Is the move insured?
Yes, we have mover’s liability insurance and carrier’s liability insurance.
What happens in case of bad weather on moving day?
We work in all weather conditions with enhanced protection. In case of extreme conditions in mountainous areas, we can reschedule the date without penalty.
Do you offer special services for international moves?
Yes, international moves are our specialty. We handle all customs formalities, have agents in the destination countries, and offer insurance suited for international moves.
What does the insurance cover for an international move?
We work with Helvetia Insurance and have mover’s liability insurance and carrier’s liability insurance that covers the entire moving process.
What is the time frame for an international move?
The service is direct and the duration depends on the distance and customs formalities.
What is the difference between a move and a VIP transport?
VIP transport specializes in DIRECT AND URGENT transport 24/7 of delicate or high-value items such as artwork, musical instruments, or urgent spare parts. It requires specialized protection and specific techniques, while moving involves the transfer of homes or offices with standard services and schedules.
What type of insurance is included in the VIP service?
All our VIP transports include full insurance covering 100% of the declared value of your items. We work with a specialized insurer (Helvetia Insurances) in the transport of artwork, musical instruments, and high-value equipment. The policy is specifically adapted to each type of object transported.
Do you perform urgent same-day VIP transports?
Yes, our express service is available 24/7, 365 days a year. We have specialized vehicles and certified personnel on standby to respond to emergencies such as critical replacement parts for machines or legal documents that cannot wait.
Which countries do you cover for international VIP transports?
We perform VIP transports from Switzerland to all of Europe, including all Schengen countries, the United Kingdom, Norway, and Iceland. We have specialized and certified customs agents in each country to ensure transport without bureaucratic complications or delays.
How do you determine the price of a VIP transport?
The price is calculated according to several factors: value of the item, fragility, dimensions, weight, distance, urgency, type of specialized packaging required, and additional services such as assembly. We offer detailed, free quotes in less than 24 hours.
What official documentation do you provide?
We provide a complete file including: professional photographic documentation of the condition of the item before, during, and after transport, official signed delivery certificates, a copy of the active insurance policy, all necessary international customs documentation.